Start a Career at SENDCAA

Wage- Starting at $25.91 then $27.27 upon completion of 90-day probation period.

Why Join Us?

When you join SENDCAA, you’re not just taking a job—you’re becoming part of a movement dedicated to creating positive change. Every role here has a purpose that extends beyond daily tasks, offering an opportunity to make a meaningful impact on people’s lives. If you’re passionate about community service and eager to be part of a team working toward a common mission, we encourage you to apply. Together, we can make a difference.

Employee Benefits and Wage:

• 403(b)
• Generous 403(b) company contribution with no match necessary after 90 days of employment.
• Health insurance, dental and vision (eligible almost immediately-1st of the following month).
• Paid time off
• Sick Time
• 11 paid Holidays
• Professional development opportunities
• Probationary Period: First 90 days focused on onboarding, training, and skill acquisition.

Position Summary

The Housing Empowerment Coach provides coaching services aimed at supporting the housing stability of low-income families in Region 5 of North Dakota through Care Coordination and Housing Support through Medicaid. This role provides oversight, community outreach, and direct support services to eligible families and individuals to help families achieve housing stability and self-sufficiency. The Housing Empowerment Coach is dedicated to supporting and empowering participants utilizing evidence-based practice, including Housing First Philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.

Essential Skills and Responsibilities

Client Engagement and Support

• Engage unhoused or unstably housed participants in relationship-based coaching services
• Conduct regular meetings to track progress and maintain ongoing communication
• Support participants in obtaining and maintaining housing stability through person-centered services and by facilitating effective connections to community services and resources, offering follow-up support when appropriate.
• Implement crisis intervention skills and seek appropriate support to assist in difficult or emergency client situations.

Coaching & Goal Setting

• Engage households to collaboratively develop individualized short- and long-term goals through personalized action plans that support their housing stability, mental health, substance abuse, health, education, income, employment, and other priority areas identified by participants.
• Employ motivational interviewing and person-centered case management techniques to identify and overcome barriers to stability.
• Foster individual-led decision-making, empowering households to set their own goals and implement strategies to maintain progress.

Community Outreach and Service Coordination

• Build and strengthen community connections to facilitate access to culturally appropriate services.
• Coordinate with internal and external agencies to provide holistic, comprehensive support for clients.
• Partner with local service providers to perform targeted, data-informed outreach to engage participants identified to receive services.

Assessment & Documentation

• Conduct comprehensive assessments to identify client needs, provide appropriate referrals, and provide appropriate level of support to each household.
• Document participant progress, case management activities, and referrals accurately and in a timely manner.

• Ensure compliance with funding and program requirements through clear and consistent documentation.

  Program and Resource Management

• Manage client budgets and financial assistance requests, ensuring accurate and timely processing.
• Collect, verify, and document financial information from clients to support applications for financial assistance, benefits, or grants.

• Work closely with program managers to ensure funds are allocated correctly and efficiently to various projects within a program.

  Minimum Required Education and Experience

  Education:

  Completion of 2 years of college or graduation from 2-year school in Social Work, Counseling, Sociology, Psychology, or related field.

  Experience:

  Demonstrate 2 years or more experience. Experience can be combined to a total of two years within the following categories:

  1. Additional education in college in Social Work, Counseling, Sociology, Psychology, or related field.

  2. Work in Human Services field.

  3. Experience providing Medicaid 1915i supportive services or care coordination.

  SENDCAA values providing services that are representative of the community we serve, and we identify lived experience as a key skill. To demonstrate experience, employee may choose to self-identify as an individual who has personal lived experience and is willing to publicly identify as an individual who has lived through and identify personal success through poverty, homelessness, disproportionate access to generational wealth, or combination of the three. Demonstrate related skills and strengths, and how your lived experience helps the communities we serve

Work Conditions

• Hours: Monday to Friday, 8:00 AM to 4:30 PM with flexibility to meet client needs.
• Travel: Frequent travel to client homes and external agencies.
• This position requires regular, in-person interaction with clients to provide excellent service and maintain strong professional relationships. Due to the nature of the role, remote or work-from-home arrangements are not possible. The work is primarily conducted in the community and at 3233 S. University Drive in Fargo, ND ensuring consistent collaboration with clients and team members.